Privacy Policy

Your privacy is important to us. This policy explains how we handle your personal information.

Last updated:

1. Data Controller Information

Quelthorphon is the data controller responsible for your personal data. Our contact details are:

  • Address: Sandwell Barns, Totnes TQ9 7LJ, United Kingdom
  • Email: hello@quelthorphon.world
  • Phone: +44 787 510 6340

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name and similar identifiers
  • Contact Data: Email address, telephone number, postal address
  • Technical Data: IP address, browser type, device information, time zone settings
  • Usage Data: Information about how you use our website
  • Communication Data: Your preferences for receiving communications from us

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions when you fill in forms or correspond with us
  • Automated technologies such as cookies and similar tracking technologies
  • Third parties including analytics providers

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

  • To respond to your inquiries (Legal basis: Consent, Legitimate Interest)
  • To provide you with information about our services (Legal basis: Consent)
  • To improve our website and services (Legal basis: Legitimate Interest)
  • To comply with legal obligations (Legal basis: Legal Obligation)

For UK visitors, we rely on UK GDPR lawful bases. Where consent is required (for example for optional analytics or advertising cookies), you can withdraw that consent at any time through our cookie settings.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Technical data collected through cookies is retained according to our Cookie Policy.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided above.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and limited access to personal data by authorized personnel only.

8. International Transfers

We primarily store and process your data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Third-Party Services

Our website may use third-party services for analytics and functionality. These services may collect data according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with.

Where advertising and measurement technologies are used, they are enabled only after consent for non-essential cookies. You can refuse or change this choice at any time using our cookie controls.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or your local data protection authority.

ICO details: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom. Website: https://ico.org.uk/.

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: hello@quelthorphon.world
  • Address: Sandwell Barns, Totnes TQ9 7LJ, United Kingdom
  • Phone: +44 787 510 6340

14. Marketing Communications

We do not send marketing emails or SMS messages unless you have given clear permission where required by law. You can opt out of marketing communications at any time using the instructions in the message or by contacting us directly.